Tips to Win and Keep Customers – For Good

Opening a business and advertising your products and services is a great first step to attracting customers. However, you can’t stop there. You must prove your worth if you want to win new customers and gain their loyalty. It’s important to note that part of this process is ensuring your team is properly trained. With effective sales enablement and the tips here, you will find that gaining and keeping customers is a simple process.

Determine the Right Product or Service for Your Target Customer

Your brand needs to convey your message to your target customer. While this may sound tricky on the surface, it doesn’t have to be. To get your target customers to come to you (rather than your competition) and choose your product and service (both now and in the future), you should follow these guidelines:

·        Know who your target customer is. Learning about your target market and building a profile of your potential customers is essential. Take time to analyze what they are looking for and how you can attract them. A good strategy is to offer something that is a better value or unique from what your competition offers.

·        Know what pain points your customers have. You need to know what problem your customers are trying to solve and how your product or service solves it.

·        Determine the best channels and marketing messages. Choose the channel your target audience spends time on and consider what messaging will resonate with them.

Personalize Your Marketing Messaging

Personalization is a new and popular marketing trend. Research backs this up and shows that investing in personalization can pay off. One survey revealed that up to 31% of customers (who were asked) wish their shopping experience were more personalized than it is now.

After someone makes a purchase, you can utilize the customer profile they create to encourage repeat sales. Also, satisfied customers who create and share positive reviews are likely willing to share on social media, helping to spread brand awareness.

A few things to consider when trying to personalize the shopping experience for your customers include:

·        What factors will influence the purchase decision?

·        Is your service or product satisfying the need a buyer has?

·        What keeps a person from choosing your service or product to meet their needs? Are the barriers perceived or real?

When you understand the answers to these questions, you can optimize the messaging and build brand loyalty.

Be Present Where Your Customers Are

If you build and use an omnichannel strategy, you will retain around 89% of your customers compared to just 33% for those with a weak or non-existent omnichannel strategy. With an omnichannel strategy, you understand your customer lifecycle and can engage with your customers across the buying journey and at every touchpoint.

It’s possible for customers to reach out to you in several ways, including online forums, messaging apps, your website, physical stores, call center, and more.

A big part of winning over customers includes:

·        Determining what channels they are present on.

·        Creating an engagement that begins with these touch points.

·        Delivering ongoing and consistent engagement throughout their customer journey.

You have to consider these steps when trying to find where your customers are. This is going to help you attract and build your long-term customer base.

Also read: How to Know When It’s Time for Managed Services: A Guide for Businesses

Creating Life-Long Customers

If you want to create life-long customers for your business, it all starts with tips and information here. This will help you create a strategy that will ensure your customers buy from you now and in the future. Keep the tips and information here in mind, which will pay off and help you achieve your business goals.